Refund policy

Five-day money-back guarantee

XTS products come with a five-day money-back guarantee (shipping not included). If you are not satisfied with your XTS product, email support@xacttone.com within five days of the day you receive it to get a Return Merchandise Authorization (RMA) number.

How to return a product

Ship the product to the address provided with your RMA using a trackable service. The shipment must include tracking, insurance for the full value and signature confirmation.
Mark the RMA number clearly on the outside of the shipping box. Returns sent without an RMA number will be returned to sender.
The item must arrive at our facility within seven days of the RMA being issued. Returns may be denied if they arrive later.
Return shipping costs are the customer's responsibility.

Ship to: XTS Custom Shop, RMA #, 2416 Winford Ave., Nashville, TN 37211. Phone: (615) 742-8663.

Condition

Products must be returned in new condition, in the original packing material, to qualify for a refund. Worn or abused products, or products that are missing accessories or have been altered in any way, are subject to a minimum 25% restocking fee and/or store credit only. We reserve the right to deny a return in the case of excessive wear or alterations. Blemished products ("blems" or "seconds") are sold as-is and are not eligible for refunds.

Refunds

Once we receive the returned product, refunds are processed to the original payment method within five business days.

Cancelling an order

To cancel an order, contact customer support at support@xacttone.com or (615) 742-8663 with your name, order number and contact information. We will do our best to cancel any order that has not yet shipped. Once an order has shipped it cannot be cancelled, but you can return the item for a refund under this policy (shipping costs are not refunded).